Chennai - Marriage Held on 9th Nov, 2017

Chennai - Marriage Held on 9th Nov, 2017

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Dear Mr.Mohan and Mrs. Meera Nagarajan,

Our Family have entrusted My daughter’s wedding catering to you around June 2017, well in advance nearly six month before the scheduled marriage on 9-11-2017. Your name has been specifically referred by my colleague, Mr.Sivakumar, whom I am ever thankful and grateful.

First of all, we must congratulate you and your team for the excellent Food and other arrangements performed with precision and perfection. We will be failing in our duties if we do not express our gratitude in detail. Your service and food are the talk of the town and almost 100% of all those who attended the marriage have confessed that they have after a long time tasted an excellent food. You are the “Man of the Match” of the game called Marriage held from 8th to 10th November 2017.

Now we elaborate the various aspects of your excellence

1 Quality of Food - The specialty in Athithi is that you have prepared each variety so nicely thinking that it is the only variety you are cooking. Like that you concentrate on each and every item and make it very tasty and enjoyable. Many dinners we have noticed out of 25 item around 18 will be good and balance 7 will be ordinary. But in your case the entire 25 are awesome.

2 Quantity of Food - Here comes your mind and abundance in your delivery. You make people eat more and the abundance in mind is highly motivating us to eat more. This attitude is more cherishable than the food.

3 Timing maintained - The Food was ready 15 minutes before the scheduled time and it was hot and tasty. The properties of food with respect to warmness and quality were maintained till last batch – quite amazing.

4 The serving Team - We have never seen so many serving staff and many a times the number of people taking food was less than the number of people who served the food. The serving team is the torch bearer of your product and they are simply outstanding working always with a smiling face. They serve us as if they are feeding their children. (Please do not reduce the number of staff on seeing my comment, since it is your strength)

5 Body Language of the Team -One of the best qualities we have noticed was the body language of the Team. Always smiling and always make customers eat comfortably and happily.

6 Delegation and Supervision - All the best can be achieved by proper supervision and delegation. Mrs. Hema and her Team excelled. They know the marriage function well than either bride or bridegroom side.

7 Understanding customers requirements - The best part of the success story is that you have studies the customer much early and make changes to suit their requirements and make it 100% customer oriented.

8 Quality of Coffee / Tea counter - Iyer marriages will be judged by the first coffee / Tea provided as and when required. You are very adamant in one quality ie., NO COMPROMISE on Quality is your Quality Statement.

9 Abundance in thinking and execution – You never think from your angle or your profitability but always thinking of giving the best. When you adopt this your name and profitability always increase.

10 No need for follow up -There is no need to follow up or waiting for food and it was the other way round. They waited for us with lot of patience and perseverance.

Please convey our Best wishes to Mr.Mohan, Mrs. MeeraNagarajan and Mrs. Hema and Team. We are getting reference about you from my friends and relatives whose family functions are round the corner. From Now on, we will be honorary Marketing Managers to promote your products and services with pride and passion.

Thank you once again for taking major responsibility of my daughter’s marriage and executed with extraordinary skill and appreciable manner.

Thanking you, Yours Truly
K.Sathiamoorthy & Family

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